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When you make a purchase from this website, you are indicating that you agree to be bound by our terms and conditions (your statutory rights are not affected) so please read them carefully and print a copy for your records. We may at anytime revise these terms and conditions without notice. It is up to you to ensure you regularly review and reprint them for your records as necessary.
Contracts for the purchase of Products through our site will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
Please ensure that any information you give us is complete and correct, and update us as soon as possible if any of them change, or if you wish to be removed from our database. The details you provide us with must be the details held on record with your credit card company if that is how you choose to pay, as failure to do so may lead to delays in processing your order. Please ensure you enter the correct postcode in the box marked postcode on the account/delivery address as our system will offer you the relevant options based on this information!
When using this website, you are responsible for ensuring that all account details and passwords are kept confidential, and you accept responsibility for all activity occurring within your account. If you believe that any of this information has been made known to someone else, or is being misused, please contact us immediately (Please see contact details below)
We reserve the right to edit or remove content, refuse access to this website or cancel an order at our discretion. If we cancel an order, we will notify you immediately and you will not incur any costs.
The total price of your goods will be stipulated at the time you place your order or at the end when your order has been confirmed. All prices are in pounds sterling including the relevant taxes for the UK where applicable. Any customs or import duties due when your order reaches its destination country are your responsibility.
The 'confirmation' stage sets out the final details of your order. Following this, we will send to you an order acknowledgement e-mail detailing the products you have ordered. Please note that this e-mail is not an order confirmation or order acceptance from Equine Elite Ltd.
Acceptance of your order and the completion of the contract between you and us will only take place on despatch of the products ordered to the address supplied unless we have notified you that we do not accept your order or you have cancelled it in the meantime.
While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
On extremely rare occasions, the cost of the product may have increased but not updated on the website, taxes may have not been included in the price, or they may have changed. We will inform you immediately and before dispatch if this is the case to ensure you still wish to purchase, but at the revised cost.
We reserve the right to refuse or cancel an order for goods if it has been listed at the incorrect price due to a typographical error, or the price from our suppliers, tax or duty office was incorrect when our price was published. If you have already been charged we will immediately refund you the total amount you have paid (including any delivery charges).
All products and services offered for sale on this website are subject to availability and may be withdrawn at any time. Pictures used are for illustration only and although we endeavour to be as accurate as possible, may differ slightly from the actual product supplied. If goods cannot be supplied for any reason we will contact you and you will not be charged for the items ordered. If payment has already been taken, you will be refunded for the cost (and any postage charges if applicable) immediately.
We endeavour to hold stocks of all our active products, but if we are out of stock of your chosen item we will inform you of an estimated delivery date (subject to availability).
Some items may be shipped direct to you from our supplier in order for you to receive your chosen items as quickly as possible. This means that you may receive your order in separate parts, but will not incur any additional carriage charges (unless stated on your order conformation due to part of your order being out of stock at the time of ordering)
We cannot be held responsible for compensating you for any other losses you may suffer if we do not supply the goods.
Payment will only be taken when the goods are ready for despatch, and is acceptable through a secure server by debit or credit card (please see card security below). Please do not e-mail your card details to us, we cannot be held responsible for security if you supply your details in this way.
Our site uses one of the most secure methods of payment processing available- Protx in conjunction with HSBC. Your card details are entered directly onto their secure server, Your card details are never held in clear text on any website and are only decrypted on the protx secure server for the purpose of making the payment.
We are not responsible for the content or reliability of linked websites. Listings should not be taken as an endorsement of any kind. We cannot guarantee that these links will work all the time, and we have no control over their availability.
All material, text and images contained in this website are the property of Equine Elite Limited, or used under licence from the relevant body and must not be used for any purpose without consent from the relevant party. Equine Elite Limited does give permission for these terms and conditions to be printed and retained by its customers for their reference, (and this practice is recommended) but no permission is given for these terms and conditions to be used in any other capacity without prior permission.
We hope you enjoy using our website, but please note that the use of this website is entirely at your own risk. We cannot accept any responsibility for loss, disruption or damage to your data or your computer system which may occur during or because of the use of this website.
We will always try to give you helpful and totally honest advice, but the decision to purchase an item ultimately lies with the customer and we cannot be held responsible for any consequences relating to any products purchased from this website.
Please ensure you enter the correct postcode in the box marked postcode on the account/delivery address as our system will offer you the relevant options based on this information!
Zone 1 (everything in the UK not listed) - England, Wales and Scottish Lowlands
Despatch is usually same day for orders in stock and placed before 12pm. Orders placed after 12pm will be despatched either the same day or the next working day dependent on the volume of orders received, express delivery orders are given priority. Items with an estimated despatch time are sent as soon as they become available on the selected service.
Standard: £3.99 - Delivery is usually 2 - 5 working days from despatch.
Express: £7.99 - Usually next working day. Delivery can very occasionally take 2 working days so please do not contact us about lack of delivery until 2 working days have passed.
Saturday Delivery - £14.99 - Orders can be placed on any day of the week upto 12pm Friday for delivery on the Saturday that week.
For UK postcodes: AB 36-38, AB 55-56, BT, FK 17-21, HS 0-9, IV, JE, KA 27-28, KW 0-99, PA 20-99, PH15-33
Standard: £9.99 - delivery approx 3-6 working days
Express: £12.99 - Delivery is usually 2 working days (orders placed before 12pm)
For UK postcodes and Southern Ireland: IM, GY, IM, ZE, D and all Southern Ireland
Standard: £12.99 - delivery approx 3-6 working days
Express: £14.99 - Delivery is usually 2 working days (orders placed before 12pm)
Delivery is usually 2-6 working days but may take longer depending on your countries customs. You will be sent a tracking number, please ensure you notify us if you parcel has not been delivered within 3 working days of the expected delivery date as there is a charge for parcels ultimately returned to us as undeliverable. Delivery to remote areas may occasionally incur an additional charge, we will notify you if this is the case before despatch.
Country: Cost: Average transit time:
Austria - £12.99 - 3-4 days
Belgium - £9.99 - 2-3 days
Bosnia - £59.99 - 4-6 days
Bulgaria - £26.59 - 4-7 days
Croatia - £21.99 - 4-6 days
Czech Republic - £10.99 - 3-4 days
Denmark - £12.99 - 3-4 days
Estonia - £18.99 - 4-5 day
Finland - £23.50 – 4-5 days
France - £9.99 – 2-3 days
Germany - £9.99 – 2-3 days
Greece - £34.50 – 4-9 days
Hungary - £13.99 – 4-5 days
Iceland - £69.99 – 4-6 days
Italy - £17.50 - 3-4 days
Latvia - £17.99 – 4-6 days
Lithuania - £14.99 – 4-6 days
Luxembourg - £9.99 – 2-3 days
Netherlands - £9.99 – 2-3 days
Norway - £56.99 - £4-6 days
Poland - £12.99 – 4-5 days
Portugal - £18.49 – 4-5 days
Romania - £23.50 – 4-6 days
Serbia - £59.99 – 4-7 days
Slovakia - £13.49 – 3-4 days
Slovenia - £11.49 – 4-5 days
Spain (Mainland) - £15.99 – 3-4 days
Sweden - £16.50 – 4-5 days
Switzerland - £42.99 – 3-4 days
South Africa, Egypt, Tunisia and Morocco a postage quote will be obtained for approval before your order is despatched.
We are unable to ship to the US and Canada and all African nations at this time for insurance reasons (other than those listed above).
Occasionally items are offered with free delivery, if this is the case and the item is returned for refund then you will be refunded less the actual cost of us sending the item out on the original order.
Delivery is Monday to Friday only. These services cannot be 100% guaranteed by us personally, but we will do everything we can to ensure a smooth delivery. We aim to despatch orders placed before 12pm the same day, and standard delivery normally takes 3-5 working days, but may take longer during busy periods such as Christmas. We will try to keep you informed of any delays, but please feel free to email or phone for the status of your order at any time. We usually use a carrier that requires a signature so please ensure that there is someone there to receive your parcel. We cannot guarantee the time of any deliveries, but will do our best to get your order to you as quickly and conveniently as possible. You will be sent an email for larger orders when we despatch the goods to enable you to track your order with the carrier. We will charge for any costs incurred by us if the parcel is ultimately returned to us after a reasonable number of attempts has been made to deliver the goods to you, or you refuse the parcel when the courier attempts to deliver it without reasonable cause. This charge is usually £10 + VAT.
We are happy to export orders. Postage is charged at cost, and the VAT may be deducted on orders to non EC countries and BFPO addresses.
Please always contact us for a quotation so that the correct payment can be sent which helps avoid delays to your order. Any customs or import duties levied once the package reaches your country will be the customers responsibility as we have no control over these charges and cannot predict what they might be.
When you sign for your delivery from the carrier, you must check you are receiving the correct number of parcels your are signing for, and ensure that you make a note if there appears to be any damage to any of the parcels, on the consignment note. Please make sure you open your parcel immediately and carefully check the contents, as you must inform us within 3 working days of delivery of any damaged or incorrectly sent goods, (Please quote your order number in all correspondence).
We will not accept liability for goods lost in transit unless we are notified within 5 working days from the expected delivery date (this is taken to be 2-3 working days from the advised date of despatch for standard delivery, 1-2 working days for express delivery option).
Registered Office address:
Equine Elite Ltd,
69 High Street,
Company registration number: 5063147
VAT number: 624 8248 32
(This is checked regularly 7 days a week, if you don't get a response within 12hrs, please check your email address is correct and email again as we always reply!)
Telephone orders and enquiries welcome:
UK (local rate) 0344 880 6900 Outside the UK +44 1409 221824
Monday - Friday 9:00am - 4.30pm.
Terms and conditions and all material contained on this website are copyright of Equine Elite Ltd 2012 - 2018 and are subject to change at any time.